Terms and Conditions
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Welcome to Gemini Gems Jewelry! By accessing, browsing, or making a purchase on our website, you agree to the following Terms & Conditions. These terms protect our customers, our business, and the integrity of all transactions. Please read them carefully
1. General Information
Gemini Gems Jewelry (“we,” “our,” “us”) designs, creates, and sells handcrafted jewelry, including moissanite pieces, opal pieces, and beadwork. These Terms & Conditions apply to all visitors, customers, and users of our website and online store.
By using our website, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
2. Handmade & Natural Products Disclaimer
Many of our items—including gemstone pieces and beadwork—are handcrafted or contain natural materials.
This means:
- Each piece may have slight variations in color, pattern, or size.
- Natural stones may contain inclusions, color tones, or unique characteristics.
- Handcrafted items may differ slightly from photos due to artisan craftsmanship.
These variations are not defects—they’re features that make each piece one-of-a-kind.
3. Product Descriptions
We strive to provide accurate product listings, including size, materials, and photos. However:
- Color may appear differently depending on device settings.
- Measurements are approximate and may vary slightly.
- We reserve the right to correct inaccuracies, update product info, or discontinue items at any time.
4. Pricing
All prices are listed in USD and may change at any time without notice.
We reserve the right to:
- Adjust pricing based on materials or market fluctuations
- Offer temporary sales or promotions
- Correct pricing errors (if a pricing error occurs, we will contact you before fulfilling the order)
5. Order Processing & Shipping
Processing times vary by product type:
- Handcrafted beadwork: 3–7 business days
- Custom orders: 7–14 business days
- Ready-made jewelry: 1–3 business days
Once shipped, delivery times depend on your chosen shipping method at checkout.
We are not responsible for:
- Delays caused by carriers
- Lost or stolen packages
- Incorrect shipping addresses provided during checkout
If an issue arises, contact us and we’ll do everything we can to help resolve it.
6. Returns & Exchanges
Due to the nature of handcrafted and custom jewelry, all sales are final unless:
- The item arrives damaged
- You receive the wrong item
If this happens, you must notify us within 72 hours of delivery with clear photos.
We do not accept returns due to:
- Buyer’s remorse
- Incorrect ordering of size/material
- Natural gemstone variations
We reserve the right to approve or deny return requests on a case-by-case basis.
7. Warranties
Gemini Gems Jewelry does not offer warranties beyond what is required by law. We are not responsible for:
- Damage caused by improper care
- Exposure to chemicals, water, or impact
- Wear and tear over time
We encourage customers to follow our Jewelry Care Guide (located on our website) to keep their pieces in beautiful condition.
8. Intellectual Property
All content on this website—including designs, images, logos, product descriptions, and copy—is the property of Gemini Gems Jewelry. No content may be copied, reproduced, or distributed without written permission.
9. Limitation of Liability
Gemini Gems Jewelry is not liable for:
- Indirect, incidental, or consequential damages
- Website downtime or technical issues
- Losses caused by misuse of products
Your use of our website is at your own risk.
10. SMS Marketing & Communications
By opting in to receive SMS messages from Gemini Gems Jewelry, you agree to the following:
10.1 Consent to Receive Messages
When you provide your phone number during checkout, through an opt-in form, or by texting our keyword, you consent to receive:
- Order updates
- Shipping notifications
- Promotional offers
- New product releases
- Special discounts and insider announcements
Message frequency varies.
10.2 Opting Out
You may opt out at any time by replying:
STOP, UNSUBSCRIBE, or CANCEL
You will receive one final message confirming your opt-out.
10.3 Message & Data Rates
Message and data rates may apply according to your mobile carrier.
Charges are your responsibility.
10.4 Eligibility
You must be:
- At least 18 years old
- The owner or authorized user of the phone number provided
10.5 No Guarantee of Delivery
We are not responsible for:
- Delayed or undelivered messages
- Issues caused by carriers
- Technical failures
10.6 Privacy
Your phone number will never be:
- Sold
- Shared
- Rented to third parties
We use your number exclusively for communication related to Gemini Gems Jewelry.
11. Privacy Policy
Your privacy matters to us. Our full Privacy Policy — detailing how we collect, use, and protect your information — is available on our website.
12. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.
Continued use of the website constitutes acceptance of any changes.
13. Contact Us
If you have questions about these terms or need support, contact us:
