FAQ

Orders & Payments

We process all payments securely through Square, allowing you to use credit and debit cards with confidence. If you prefer an alternative platform, some of our products are also available for purchase on Etsy.

Returns & Refunds

What is your refund policy?

Our refund and return policy follows the guidelines outlined here. Please review the details before making a purchase.

Shipping & Delivery

How do you handle shipping?

We ship most of our jewelry via First Class Mail for standard orders and can request Insured and Certified as an option.
Any piece valued at up to $5000 is certified and insured at an additional cost to ensure security for both the customer and the seller.

Business Inquiries

I own a jewelry store and would like to acquire your gemstones for retail. Who should I contact?

We welcome wholesale and vendor partnerships! Please reach out to Craig Woodard at (775) 535-8209 for wholesale inquiries and gemstone acquisitions.

Custom Jewelry & Personalization

Can I request a custom jewelry design?

Absolutely! We specialize in custom creations, from one-of-a-kind opal and moissanite pieces to personalized beaded jewelry. Whether you're looking for a custom engagement ring, a symbolic gemstone piece, or something truly unique, we’ll bring your vision to life.

What should I know before ordering a custom piece?

Can I customize a beaded jewelry piece, like the hummingbird necklace?

Any Unanswered Questions?

For any questions that are not available to answer here please send us a message.

FAQ